Last updated: 19 July 2026

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Introduction

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At South Hands ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or use our massage and wellbeing services.

We are committed to handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who we are

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South Hands is a massage and wellbeing practice based in South Devon, United Kingdom.

Data Controller: South Hands

Email: [your email address]

 

Information we collect

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Depending on how you interact with us, we may collect the following personal information.

Information you provide

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• Your name

• Email address

• Telephone number

• Billing information (where applicable)

• Appointment and booking details

• Information you provide through contact forms or emails

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Health information

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Before providing treatment, you will be asked to complete a confidential consultation form. This may include information about:

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• Medical conditions

• Current medications

• Allergies

• Injuries

• Pregnancy status

• Relevant lifestyle information

• Any other information necessary to provide safe and effective treatment

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Health information is classed as special category personal data under UK GDPR and is processed with additional care.

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Website information

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When you visit our website, we may collect technical information such as:

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• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referring website

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Some of this information may be collected through cookies where you have given your consent.

 

How we use your information

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We use your information to:

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• Respond to enquiries.

• Manage bookings and appointments.

• Provide massage and wellbeing treatments safely.

• Maintain confidential treatment records.

• Process payments.

• Send appointment confirmations and reminders.

• Comply with legal, insurance and professional obligations.

• Improve our website and services.

• Send occasional newsletters or updates where you have chosen to receive them.

 

Lawful basis for processing

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We process your personal information under one or more of the following lawful bases:

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• Performance of a contract.

• Compliance with a legal obligation.

• Legitimate interests.

• Your consent (where required).

• Provision of health care services (for health information).

 

How we store your information

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We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Your information is stored securely and is only accessed where necessary.

 

How long we keep your information

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We only retain personal information for as long as necessary.

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Treatment records are normally retained for seven years after your last appointment (or longer where required by legal, insurance or professional obligations).

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Website enquiries and booking information are retained only for as long as necessary to manage your enquiry or booking.

 

Sharing your information

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We do not sell your personal information.

We may share your information with trusted third-party service providers where necessary to operate our business, including:

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• Google Workspace (including Google Calendar) to securely manage appointments and scheduling.

• Payment processors (where applicable).

• Website hosting providers.

• Email service providers.

• Professional advisers, insurers or regulatory bodies where required by law or to protect our legal rights.

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These providers only process your information where necessary to deliver their services and are required to keep your information secure.

We may also disclose personal information where required by law.

 

Marketing

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We will only send marketing emails if you have chosen to receive them.

You can unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

 

Your rights

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Under UK GDPR, you have the right to:

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• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your information where appropriate.

• Restrict or object to certain types of processing.

• Withdraw consent where consent is the lawful basis for processing.

• Request a copy of your personal information in a portable format.

• Lodge a complaint with the Information Commissioner's Office (ICO).

 

Cookies

Our website uses cookies to improve functionality and understand how visitors use the site. Please see our Cookies Policy for further information.

 

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

 

Contact

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If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

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South Hands

Email: southhandsdevon@gmail.com

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If you are not satisfied with how your personal information has been handled, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).